Service Department Customer Survey
Customer Information
* Denotes a mandatory field
Name
*
Phone
Email Address
*
Visit Information
Which Dealership did you go to?
*
--Select--
BobDennison Toyota
Date of your visit?
Date
Vehicle
Make
Vehicle
Model
What was the name of your service writer?
Survey Questions
1- How would you rate your initial greeting?
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10
Not Applicable
Above Satisfaction
2-
How would you rate your service writer’s understanding of your vehicle problem?
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10
Not Applicable
Above Satisfaction
3- How would you rate the treatment given by our service department?
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10
Not Applicable
Above Satisfaction
4-
How would you rate the appearance of our waiting area?
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10
Not Applicable
Above Satisfaction
5-
How would you rate the comfort level of our waiting area?
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10
Not Applicable
Above Satisfaction
6-
Was the problem fixed to your satisfaction?
--Select--
Yes
No
7-
Comments and recommendations