Sales Department Customer Survey
Customer Information
* Denotes a mandatory field
Name
*
Phone
Email Address
*
What brought you to our dealership?
*
--SELECT--
Driving by and decided to stop
Newspaper Advertisement
Radio
Television
Internet
Friend or Family
I’m a previous customer
Visit Information
Which Dealership did you go to?
*
--SELECT--
Bob Dennison Toyota
Date of your visit?
*
Date
What type of Vehicle were you interested in?
*
--SELECT--
New Vehicle
Pre-Owned Vehicle
What make and model were you interested in?
Did you have a trade in?
--SELECT--
Yes
No
Did you purchase a vehicle?
*
--SELECT--
Yes
No
Survey Questions
1- What was the name of your sales representative?
2- Has your sales representative contacted you since your visit?
--SELECT--
Yes
No
3- How would you rate your initial greeting?
0
1
2
3
4
5
6
7
8
9
10
Not Applicable
Above Satisfaction
4-
How would you rate the vehicle presentation?
0
1
2
3
4
5
6
7
8
9
10
Not Applicable
Above Satisfaction
5- How would you rate your test drive?
0
1
2
3
4
5
6
7
8
9
10
Not Applicable
Above Satisfaction
6- Regarding the negotiation of price or notes how would you rate the process?
0
1
2
3
4
5
6
7
8
9
10
Not Applicable
Above Satisfaction
7-
If you didn't purchase, what prevented you from purchasing from our dealership?
Salesperson
Vehicle
Trade
Money
8-
If you rated us a 5 or less in any category please tell us why?