Finance Department Survey
Customer Information
* Denotes a mandatory field
Name
*
Phone
Email Address
*
What brought you to our site?
*
--Select--
Driving by and decided to stop
Newspaper Advertisement
Radio
Television
Internet
Friend or Family
I’m a previous customer
About Your Experience With Our Finance Department
Please rate your level of satisfaction on a level of 0 to 10 with 0 being not applicable and 10 being the highest satisfaction
1- How would you rate the time to complete your financial arrangements?
0
1
2
3
4
5
6
7
8
9
10
Not Applicable
Above Satisfaction
2- How would you rate the finance department?
0
1
2
3
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5
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7
8
9
10
Not Applicable
Above Satisfaction
3- How would you rate the finance person’s courtesy?
0
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10
Not Applicable
Above Satisfaction
4- How you were treated?
0
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9
10
Not Applicable
Above Satisfaction
5- Which of the following products were you offered?
Extended Service Agreement (warranty)
Extended Maintenance Agreement
Gap Insurance
Life Insurance
Disability Insurance
Etching
Time it took to complete your purchase
1- How long did you have to wait to get into the finance office?
--Select--
15 min or less
15 min - 30 min
30 min - 60 min
1 hour or more
2. Regarding the time it took to get into the finance office how would you rate us?
0
1
2
3
4
5
6
7
8
9
10
Not Applicable
Above Satisfaction
3. Please rate the time it took after you got into the finance office to complete the paperwork.
0
1
2
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5
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8
9
10
Not Applicable
Above Satisfaction
4. Please check the applicable boxes.
Would Definitely recommend the finance department
Would NOT recommend the finance department
Would Definitely recommend the finance person
Would NOT recommend the finance person
5. Please rate the overall satisfaction of your experience with the finance department
.
0
1
2
3
4
5
6
7
8
9
10
Not Applicable
Above Satisfaction
Comments-